About us and FAQs

Welcome to ToyHQ,

Established in 2010 we provide collectibles for all collectors both long term and new. 

As collectors ourselves we know how important it is to find a reliable source for products, from the lower priced items to the really high end ones even the products that are very limited and hard to source we can help.

We take pride in delivering all items to you the best way we can.

Packaging and Dispatch:
All items are packed well and protected to avoid any courier damages and using the most reliable couriers to deliver these to your door.

Small items are dispatched via Royal Mail depending on the Shipping option you choose. Large items over £100 are all dispatched via DPD with a 1hr delivery window. Once the courier has your item they will contact you via email and a text to inform you of a delivery window. Very handy if you need to go out and won't missed the courier or can arrange another time to working around you.

Speed with dispatching in stock items:
We know everyone wants the goods as soon as possible and we aim to dispatch them just as fast. Guaranteed Next day delivery will need to be selected at the checkout if you need the item the next working day. For a Saturday delivery please contact us due this express service costing more.

Next day delivery cut of time is 12 noon on any Weekday. If this time has past feel free to contact us and we will do our best to get it dispatched before the courier collects the orders on that day.

Pre-orders:
With all the pre-orders a deposit is required to secure your order or by paying for the product in full. You will be required to agree to our terms and conditions to place a pre-order. By placing a pre-order deposit you are committing to fulfil the purchase of that product. If you wish to cancel your pre-order you may do so, but please note that cancellation fees may apply after the first 7 working days of ordering.

Pre-order Deposit explained:
All Pre-order products over £100.00 require a deposit.
This will state the deposit amount and the
Full price next to the images in the drop down options.
If you are unsure or need the Full price confirming please ask. Deposits are available to help secure your order and spread the payments over the pre-order period.
i.e You wish to order - Hot toys Iron Man
- Deposit £50 
- Full Price £200.00 
- Outstanding balance to pay £150.00
- Payment required today to reserve your order £50.00
The remaining balance can be settled when ever you wish to pay. This has to be 4 weeks before we have a confirmed delivery date. This will speed up the dispatch of your order to your door. 

Balance outstanding:
All Deposit options have the Quick-pay payment plan option to make payments when ever you wish to. We won't ask for the balance to be settled until we have a confirmed delivery date. The confirmed date is normally confirmed 60-30 days before the items arrive into our warehouse.  Failure to fulfil your order within 14 days without a response will result in the cancellation of your pre-order. Please note that cancellation fees will apply. For more information on Quick-pay instalments click the Quick-pay tab on the home page. 

We aim to give as much information regarding delivery dates on Pre-orders as we get it from our suppliers. Due to the nature of the business the information sadly isn't regular and can sometimes feel like the item isn't going to arrive on the expected arrival dates. This is annoying as we want to know exact dates just like everyone so feel free to ask if you need to know that latest information. We are here to help and will give you all the up to date information we know or don't know. 

Import chargers:
All goods dispatched have had the custom chargers paid so you won't get any further chargers like you would from ordering items outside the EU. We recommend you order from the Uk as the price is fixed and will have no hidden costs after your items been delivered. 

Faulty items
In the event an item arrives faulty we will contact the supplier to arrange an exchange for the faulty part.

Do you ship to my country?
Currently we only ship within the UK and Ireland.

Wholesale?
Due to the small margins on all products we don't offer wholesale.

If you have any question feel free to contact us - sales@toyhq.co.uk